TradesKnow — AI for and by the Trades
Open Field

Trust & policies

Terms of Service

Clear choices. Readable policies.

Effective September 20, 2026. Contact hello@tradesknow.com.

Effective date: September 20, 2026
Last updated: October 23, 2026
Operator: TradesKnow, LLC (“TradesKnow,” “we,” “us,” or “our”)
Product: TradesKnow (tradesknow.com)
Contact: hello@tradesknow.com

These Terms of Service (“Terms”) are a legally binding agreement between you and TradesKnow governing access to and use of TradesKnow, including the website, Ask experience, any Field application or PWA, and related services we make available to users (collectively, the “Service”).

By creating an account, accessing, or using the Service, you agree to these Terms, the Privacy Policy, and the Acceptable Use Policy (“AUP”), which is incorporated by reference. If you do not agree, do not use the Service.

1. Acceptance

1.1 You accept these Terms by (a) clicking to agree where we present them, (b) creating or using an account, or (c) otherwise accessing the Service after we have provided notice of these Terms.

1.2 If you use the Service on behalf of a company or shop, you represent that you have authority to bind that entity, and “you” includes that entity.

1.3 We may update these Terms as described in Section 18. Continued use after the updated Terms take effect constitutes acceptance, except where applicable law requires additional consent.

2. Eligibility

2.1 You must be at least 18 years old. The Service is not directed to children.

2.2 The Service is intended for licensed tradespeople, apprentices working under appropriate supervision where the applicable trade and jurisdiction allow, shop owners, and other trade professionals who use the Service in connection with their work. You are responsible for determining that your use is lawful in your jurisdiction and consistent with your license, apprenticeship, and employer rules.

2.3 Access does not mean we have verified your license, apprenticeship, or right to perform work. We do not issue, confirm, or substitute for any license.

2.4 You must provide accurate account information and keep it current.

3. Description of the Service — what TradesKnow is and is not

3.1 What it is

TradesKnow is an AI assistant for and by the trades. It is designed to help with part identification, specifications, code references (not code authority), troubleshooting support, and capturing experienced technician know-how for use in the product experience.

Field is open to everyone and free to start (“Get Field — Free”). Field Free and Field Paid are described in Section 25. No invitation or invite token is required. We may offer Ask, Field, or both.

3.2 What it is not

TradesKnow is not:

  • a marketplace, job board, or hiring platform;
  • a lead-generation service;
  • a payment processor, bank, money transmitter, payroll provider, or system of record for wages or taxes;
  • a licensing body, state board, authority having jurisdiction (AHJ), permitting office, or professional certifier;
  • an engineering stamp, inspection, or sign-off;
  • a substitute for a licensed contractor, electrician, plumber, HVAC technician, engineer, inspector, or other qualified professional;
  • emergency services.

We do not match you with customers, sell your labor, or authorize you to perform work.

4. Field Free; open access

4.1 Field Free is provided free of charge, with no credit card. Field Paid is an optional subscription described in Section 25. We will always offer a free way to use Field, but what Field Free includes can change (Section 25.9).

4.2 Free and open do not mean unlimited, error-free, or production-warranty service. The Service and all Outputs are provided AS IS and AS AVAILABLE. Capacity, features, and availability may change. We may throttle, wait-list, or withdraw features (including Field) at any time, subject to Section 25.9 for features you have paid for.

4.3 Beta, preview, or experimental features may be unreliable.

5. Accounts

5.1 You are responsible for your account credentials and for all activity under your account. Notify us promptly at hello@tradesknow.com if you believe your account is compromised.

5.2 We may refuse, suspend, or reclaim usernames or accounts that violate these Terms or the AUP, or that impersonate another person or an authority (including an AHJ or licensing board).

5.3 You must not share accounts except as we expressly allow (for example, a shop seat we provision).

6. Acceptable use

You must comply with the Acceptable Use Policy. Without limiting the AUP, you must not:

  • use the Service for unlawful purposes;
  • request or treat outputs as authorization to perform work you are not licensed or qualified to perform;
  • use the Service to circumvent licensing, permitting, inspection, or apprenticeship rules;
  • request instructions for gas, live electrical panels, structural, or confined-space work as a substitute for a licensed professional on site;
  • scrape, bulk-harvest, or systematically extract content except as allowed by law or our written permission;
  • reverse engineer the Service except to the extent applicable law prohibits that restriction;
  • misrepresent TradesKnow outputs, or yourself, as AHJ, license, permit, or certification authority;
  • upload another person’s personal information unlawfully;
  • attempt to bulk-approve or batch-clear hazardous work through the product.

We may refuse prompts, withhold outputs, or suspend accounts that cross these lines.

7. AI outputs — not advice, not authority, may be wrong

7.1 TradesKnow uses machine learning and other software to generate answers, drafts, part matches, code references, troubleshooting suggestions, and similar output (“Outputs”).

7.2 Outputs may be wrong, incomplete, outdated, or inapplicable to your job, jurisdiction, or equipment. You must independently verify Outputs before relying on them in the field. Codes, manufacturer specifications, and AHJ requirements change and are local.

7.3 Outputs are not professional advice. They are not engineering, legal, code-official, or licensed-trade advice. They are not a design, stamp, inspection, or sign-off.

7.4 Outputs are not building-code authority, electrical- or plumbing-code authority, manufacturer approval, or AHJ interpretation. A citation or quotation in the product is a reference aid only.

7.5 You remain solely responsible for how you use Outputs, including whether work is performed, by whom, under what license, and in compliance with applicable codes and job-site safety rules.

8. No license, permit, or AHJ substitution

8.1 TradesKnow does not issue licenses, registrations, permits, inspections, AHJ approvals, or professional certifications. We do not evaluate or attest that you (or anyone else) are licensed, bonded, insured, or qualified to perform a particular job.

8.2 You remain responsible for holding every license, registration, and permit required for the work you perform, for working within the scope of that authority, and for complying with codes and AHJ requirements in the place of work.

8.3 If the Service collects license metadata (license number, issuing state, trade, and expiry only — not license images), that collection is for account, eligibility, or anti-abuse purposes we describe in the Privacy Policy. It is not state-board verification and does not create a “verified licensee” status.

8.4 Ask UI labels “Verified” and “Draft” mean only whether an answer (or portion of an answer) is drawn from our verified corpus versus produced as a model draft. They do not mean that a person, shop, or output is verified by a state board, AHJ, or licensing authority. We do not offer a state-board “Verified” badge for any trade.

9. Safety and hazardous work

9.1 The Service must not be used to authorize work or to substitute for licensed human judgment on the job. If a task is dangerous, unfamiliar, or outside your license and training, stop and use a qualified professional and proper procedures — not a chatbot.

9.2 Safety no-gos. You must not use the Service to obtain, and we do not authorize, how-to instruction that substitutes for a licensed professional on:

  • gas (including natural gas, LP, and related fuel-gas work);
  • live electrical panels and other energized electrical work;
  • structural work (including load-bearing modification, excavation affecting structure, and similar);
  • confined space entry or work.

The product is designed to refuse hazardous how-to that crosses that line. A refusal is not optional color; it is a safety control. Do not rephrase prompts to defeat it.

9.3 No bulk-approve on hazards. There is no feature, and you must not attempt to create a workflow, that bulk-approves, batch-clears, or rubber-stamps hazardous work, including the classes in Section 9.2.

9.4 Emergencies (fire, gas leak, electrical shock, structural collapse, a person in a confined space, medical emergency): call emergency services and qualified on-site professionals. Do not use TradesKnow as an emergency procedure.

9.5 Job-site safety obligations (OSHA / state plan, employer rules, lockout-tagout, PPE, permits-to-work) remain yours and your employer’s. The Service does not discharge them.

10. User content

10.1 “User Content” means content you submit to the Service, including Ask queries, notes, feedback, and any Field job captures or job data (photos, measurements, equipment identifiers, voice notes, job context, and similar) if Field is enabled for you.

10.2 You retain whatever ownership rights you have in your User Content. You are responsible for User Content and represent that you have the rights needed to submit it and that it does not violate law or third-party rights.

10.3 License to TradesKnow (narrow). You grant TradesKnow a worldwide, non-exclusive, royalty-free license to host, store, process, display, transmit, and otherwise use User Content solely to operate, maintain, secure, and provide the Service to you and (where applicable) your shop, and to fix bugs, prevent abuse, and comply with law.

For features you request, we may transmit and process your photos and other User Content, together with relevant job context, using AI models and service providers. We may select, replace, update or combine those models and providers from time to time to deliver the Service, subject to these Terms and our Privacy Policy. This processing does not transfer ownership of your User Content or authorize any use prohibited by Section 10.4.

10.4 Two-door — member job data never trains the model. TradesKnow will not use member job data or Field job captures to train, fine-tune, or otherwise improve foundation models or TradesKnow’s task models. That prohibition is a core term. Processors who help us operate the Service may process that data to generate Outputs for you; they are not licensed by these Terms to use it to train their models for their own purposes, and we contract against that to the extent we use such processors.

10.5 Model improvement path (expert / Teach only). If we later offer a Teach or expert-contribution program, model training or evaluation on that content happens only on content an expert contributor has consented to provide for that purpose under separate contributor terms. Those separate terms are not part of this Phase 1 clickwrap and are not presented for production signature in this launch. Member job data is never that path.

10.6 We may remove User Content that violates these Terms or the AUP, or that we are required to remove by law.

11. Feedback

If you send ideas, suggestions, or error reports (“Feedback”), you grant TradesKnow a perpetual, worldwide, irrevocable, royalty-free license to use Feedback without restriction or compensation. Feedback is not User Content treated as member job data under Section 10.4, but we will not treat Field job captures as Feedback merely by relabeling them.

12. Intellectual property; our materials

12.1 TradesKnow and its licensors own the Service, including software, models as provided to you, interfaces, documentation, and the verified corpus we surface, excluding your User Content. These Terms do not transfer our IP to you.

12.2 We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your internal trade-professional purposes while your account remains active, subject to these Terms.

12.3 You must not copy, frame, resell, or publicly rebroadcast the Service or substantial extracts of the corpus except as we allow in writing. Outputs are licensed to you for your internal use subject to Sections 7–9. We do not claim ownership of your original User Content.

12.4 TradesKnow names and marks are ours. These Terms do not grant a trademark license except as needed to refer factually to the Service.

13. Third-party services

The Service may depend on third-party hosting, model-inference, analytics, or communications providers. Their terms and privacy practices apply to their services. We are not responsible for third-party sites or services we do not control. Use of third-party model providers is subject to the two-door rule in Section 10.4: member job data and Field job captures are not a training source.

14. Disclaimers of warranty

THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRADESKNOW DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE OR OUTPUTS WILL BE ACCURATE, COMPLETE, SAFE TO FOLLOW, UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THAT USE OF THE SERVICE WILL SATISFY ANY CODE, LICENSE, PERMIT, AHJ, INSURER, OR EMPLOYER REQUIREMENT.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS. IN THOSE JURISDICTIONS, DISCLAIMERS APPLY TO THE FULLEST EXTENT PERMITTED.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRADESKNOW AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, OR FOR PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM USE OF THE SERVICE OR RELIANCE ON OUTPUTS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

THESE LIMITATIONS APPLY TO ANY THEORY OF LIABILITY, INCLUDING CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND SURVIVE FAILURE OF ESSENTIAL PURPOSE. THEY DO NOT LIMIT LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW (INCLUDING LIABILITY FOR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT WHERE SUCH A LIMITATION IS PROHIBITED).

Field work is inherently dangerous. You assume the risk of using informational software in connection with physical work. TradesKnow is not on your job site and is not your employer, supervisor, or competent person.

16. Indemnification

You will defend, indemnify, and hold harmless TradesKnow and its members, officers, employees, and agents from and against claims, damages, losses, and reasonable attorneys’ fees arising out of or related to: (a) your User Content; (b) your use of the Service or Outputs, including any work performed or not performed on a job site; (c) your violation of these Terms, the AUP, or law; (d) your infringement or misappropriation of third-party rights; or (e) your failure to hold required licenses, permits, or to follow codes, AHJ requirements, or safety rules.

17. Termination

17.1 You may stop using the Service at any time. You may request account deletion as described in the Privacy Policy.

17.2 We may suspend or terminate your account immediately if you violate these Terms or the AUP, if we discontinue the Service or a feature, or if we reasonably believe we must do so to protect users, TradesKnow, or the public (including safety-refuse abuse).

17.3 Sections that by their nature should survive (including 7–16, 18–20, 25.4 as to refunds, 25.7 as to misuse of codes, and the two-door rule) survive termination. On termination we may delete or de-identify data as described in the Privacy Policy, subject to legal holds.

17.4 If you cancel Field Paid, Section 25.4 applies. If we terminate your account under 17.2 for a violation, no refund is owed except where law requires one. If we discontinue Field Paid or terminate your account for any other reason, we will refund the unused part of the period you prepaid.

18. Changes to the Service and to these Terms

We may modify the Service and these Terms. For material changes to the Terms we will provide notice (for example, in-product or by email) a reasonable time before they take effect, unless the change is required by law or needed to address a safety or security issue, in which case we may make the change immediately. If you do not agree, you must stop using the Service.

19. Governing law and venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules that would apply another jurisdiction’s laws.

The exclusive venue for any dispute arising out of or relating to these Terms or the Service is the state or federal courts located in Wilmington, Delaware, and you and TradesKnow consent to personal jurisdiction there.

If you are a consumer entitled under non-waivable law of your state of residence to other courts or protections, those non-waivable rights remain. We do not demand arbitration in this Phase 1 document; if that is added later, it will be presented as a material change.

20. Miscellaneous

20.1 Entire agreement. These Terms, the Privacy Policy, and the AUP are the entire agreement between you and TradesKnow regarding the Service, and supersede prior understandings on that subject. Contributor / Teach terms, if ever offered, will be a separate agreement.

20.2 Severability. If a provision is unenforceable, the remainder stays in effect.

20.3 No waiver. Failure to enforce a provision is not a waiver.

20.4 Assignment. You may not assign these Terms without our consent. We may assign them in connection with a reorganization, merger, or sale of assets.

20.5 No third-party beneficiaries, except indemnified persons under Section 16.

20.6 Notices. We may notice you via the Service or the email on your account. You may notice us at hello@tradesknow.com.

20.7 Export and sanctions. You must not use the Service in violation of U.S. export or sanctions laws.

20.8 Government users. The Service is commercial computer software / commercial data. No additional government rights are granted.

20.9 Headings are for convenience only.

21. Contact

TradesKnow, LLC
Attn: TradesKnow Terms
Email: hello@tradesknow.com

Questions about licenses, permits, or whether you may perform a job must be directed to your licensing board, AHJ, employer, or qualified counsel — not to TradesKnow support as authority.

22. Nico text messaging program

22.1 Program. The TradesKnow Nico text messaging program lets you text Nico, our AI assistant, from a mobile phone you connect to your Field account, and receive Nico's replies, drafts for your review, and messages about your messaging account. You join by checking the messaging consent box in Field and texting your link code from that phone. Joining is optional and not required to use Field.

22.2 Frequency and cost. Message frequency varies with how often you text Nico. Msg & data rates may apply; your carrier plan governs any charges. TradesKnow does not charge per message. Text messaging with Nico and with your customers through Field is part of Field Paid (Section 25).

22.3 Help and cancel. Text HELP or AYUDA for help. Text STOP (or BAJA, PARAR, SALIR, CANCEL, END, QUIT, UNSUBSCRIBE) to cancel at any time. We will send one message confirming you are unsubscribed and then send no more texts from that number unless you text START. You can also disconnect your phone in Field. Support: hello@tradesknow.com.

22.4 Eligibility and your number. You must be 18 or older and the account holder or an authorized user of the phone number you connect. Tell us promptly if you change or give up that number.

22.5 Carriers. Carriers are not liable for delayed or undelivered messages, and delivery is not guaranteed.

22.6 AI replies. Nico's texts are AI Outputs under Section 7. They may be wrong and are not professional advice, a licensed professional's call, or permit or AHJ approval. Sections 8 and 9 apply. Long replies may be shortened by text; the full reply is in Field.

22.7 Messages to your customers. If a business number is assigned to you, you are the sender of every message sent from it and are responsible for its content. Nico only drafts; nothing is sent to your customer until you approve it. You agree to text only people who have texted that number or otherwise agreed to hear from you; not to send marketing, promotional, or bulk messages through Field; to honor every opt-out; to review every draft before sending, including prices, dates, and commitments; and to answer honestly if a customer asks whether AI helped write a message.

22.8 Privacy. Section 2.10 of our Privacy Policy explains how we handle phone numbers and messages. We do not sell or share your mobile number or text messaging opt-in for marketing.

23. Estimate approval links

23.1 What they are. If you are signed in to a TradesKnow account, Field can put a link in an estimate you send, where your customer can read it and approve it by typing their name, decline it, or ask a question. A changed estimate goes out as a new version that your customer approves again.

23.2 Your estimate, your agreement. You are responsible for the estimate and for what you agree with your customer. An approval records what your customer agreed to; TradesKnow is not a party to that agreement, does not check the work, prices or terms, and does not guarantee that an approval is enforceable. Mark an estimate approved only when your customer actually said yes.

23.3 No payments. Approval links do not take, hold or move money. You collect payment from your customer yourself.

23.4 Records. We keep approval records for 3 years from the last version sent, as described in Section 2.13 of our Privacy Policy. They are never used to train AI models.

24. Time records and connections

24.1 Time records. Start and stop times in Field are a record of work on a job. Field is not a payroll, timekeeping or wage system of record, and you are responsible for meeting wage and hour laws for anyone who works for you.

24.2 Stripe. Field can create invoices on your own Stripe account and record when they are paid. You can connect a Stripe account you already have, or set one up inside Field. Payment processing services are provided by Stripe, Inc. and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (together, the “Stripe Services Agreement”). By connecting or setting up Stripe through Field, you agree to the Stripe Services Agreement, as Stripe may modify it, and you authorize TradesKnow to share information about you and your invoices with Stripe as described in our Privacy Policy. Your Stripe account is yours: you are the seller to your customer, and you are responsible for your prices, taxes, receipts, refunds, chargebacks and disputes. Stripe sets and collects its own processing fees. TradesKnow is not a payment processor, does not hold or move your money and takes no fee on your payments.

24.2A QuickBooks. If you connect your QuickBooks company, QuickBooks is provided by Intuit under its own terms, and your company file is yours. You are responsible for your books, including checking what Field copies into QuickBooks.

24.3 Disconnecting. You can disconnect either service in Account at any time. Section 2.15 of our Privacy Policy explains what is sent and kept.

25. Field Free and Field Paid

25.1 Plans. Field Free costs nothing. Field Paid is a subscription to more of Field, including invoices, reminders to customers, text messaging with Nico and with your customers, calls to customers from Field, automatic follow-ups, Nico without a daily limit (subject to the fair-use limits in 25.9), connections to Stripe and QuickBooks, and starting crews and companies. The Account screen shows what each plan includes; that description is part of these Terms.

25.2 Price and billing. Field Paid is US $19 per month or US $190 per year, plus any applicable tax. You pay in advance for each period. Payments are processed by Stripe on behalf of TradesKnow, LLC; we do not receive or store your full card number. The charge appears on your statement as TradesKnow.

25.3 Automatic renewal. Field Paid renews automatically at the end of each month or year at the then-current price, and your payment method is charged, until you cancel. You authorize these recurring charges when you subscribe. For yearly plans we will remind you by email before each renewal.

25.4 Cancelling. You can cancel at any time in Account → Manage billing, or by writing to hello@tradesknow.com. Cancellation stops the next renewal; you keep Field Paid until the end of the period you already paid for, then your account moves to Field Free. Except where the law requires otherwise or as stated in Section 17.4, payments are not refundable and we do not refund partial periods. If you were charged in error, contact us within 60 days and we will fix it.

25.5 Failed payments. If a renewal payment fails, Stripe will retry it and we may email you. Field Paid stays on for three days while payment is retried; if it still fails, your account moves to Field Free until payment succeeds.

25.6 Price changes. We may change the price of Field Paid. We will tell you at least 30 days before a new price applies to you, and it applies from your next renewal after that notice. If you do not want to pay the new price, cancel before that renewal.

25.7 Codes. We may give out codes for a free period of Field Paid. Unless the code says otherwise, a code: is single use; gives one year of Field Paid starting when you enter it; needs no payment method; is not renewed and not charged when it ends; adds its year after any time you already have; has no cash value; and may not be sold, traded or published. We may cancel a code that was obtained or used in breach of these Terms. When a code's period ends your account moves to Field Free.

25.8 Crew coverage. While you are on Field Paid (by subscription or by code), up to four other people who are in a crew or company you own are covered by your plan, in the order they use Field. Coverage is for their own use of Field in your crew or company. It ends when that person leaves all of your crews and companies, or when your Field Paid ends. A covered person cannot cover others. You are responsible for who you invite.

25.9 Limits and changes. Field Paid includes fair-use limits that protect the service (for example daily limits on Nico, texts and calls set well above normal use); we may adjust them. We may change what Field Free includes, and may add or change Field Paid features. If we remove a major Field Paid feature during a period you have paid for, you may cancel and we will refund the unused part of that period.

25.10 Moving to Field Free. When Field Paid ends for any reason we do not delete your jobs, estimates, invoices or other data. Field Paid features stop: for example, automatic follow-ups and reminders stop, and you can no longer text through Field, start crews or create invoices through Stripe. Invoices already sent stay valid between you and your customer.

25.11 Apps from app stores. If you use a TradesKnow app installed from an app store, Field Paid may be sold through that store under its terms instead, and its cancellation and refund rules apply to purchases made there.